ShipCaddie Helpdesk

This document shows the process a Company user would follow in order to add an ASN.  If you would rather watch a short tutorial on the process, follow this link.  Click here  

To add an ASN, click on the “Inventory” drop down. Then select the “Add ASN” tab.

There are 5 steps to adding an ASN. 

1. Step 1 ASN: The required fields to enter are the ASN identifier and the expected receive date. Here you can flag as expedited using the “Expedite” button if the shipment is expedited so the warehouse knows to process it first. 

2. Attach Files (This step is not required) – Files that would be helpful in the receiving of the shipment. This is where you can attach photos in case a shipment is damaged on arrival or add packing slips.

3. Addresses - What warehouse will be receiving the shipment. This is for the case that the customer has multiple warehouses. If there is only one warehouse, this is not required.

4. ASN Detail – 

   1. You can input either “Expected Pallets”, “Expected Cartons” or both, however, at least 1 is REQUIRED. 

   2. The 2 other REQUIRED fields are “SKU” of the expected products and “Qty Expected” which is how many expected units are to be received.

      1. All other fields are not required, however, can add useful information to the expected received product.

   3.  Duties and freight: customer information. 

   4. Lot number: If you are dealing with perishable or manufactured items. The lot number is used for tracking in case there was a product problem, and the product needs to be recalled. 

   5. Expiration – This is for items that are perishable. 

   6. Lot and expiration work together. System will direct pickers to select the oldest items (FIFO) on the shelf that are still within expiration. 

5. Finalize - This is where you can review and submit your ASN. You can submit by clicking the green “Submit” button at the bottom of the page. 

This will prompt a “Confirm” pop up window to appear to make sure the ASN has been input with 100% confidence!

Push to Presale Option: Quantities don’t push to virtual warehouse until the ASN is completely received. This allows the warehouse to completely receive the shipment. Select “Push to Presale” to take expected quantities and push them to the virtual warehouse right away. Customer assumes risk of overselling if they did not receive the full quantity.