Return labels can easily be made in ShipCaddie! In this guide, we will cover the process of creating a return label for a shipment previous made in ShipCaddie.
Step 1: Find the shipment in "Shipping History"
- Find the shipment you would like to create a return label for in "Shipping History" under the "Shipments" tab
Step 2: Select the action menu for the shipment
- Hover over the shipment to display the action menu
Figure 1.1 - The action menu can be seen circled in red
Step 3: Select the "Copy" button
- Then confirm that you would like to make a copy of the shipment
- This will make a copy of your shipment and send it to "Ready to Ship"
Figure 1.2 - The "Copy" button can be seen circle in red
Step 4: The "Clone Shipment" page will open
- In the "Package Details" section of the page, select the "Options" tab
- Click "Click + to add"
Figure 1.3 - Select "Click + to add" found under "Package Details" in the "Options" tab
Step 5: Select the "This Package is a Return Label" tab
- In the "Package Options" window that has opened, select the "This Package is a Return Label" tab
Figure 1.4 - Select the "This Package is a Return Label" tab found on the left side of the "Package Details" window
Step 6: Select the desired label type, then click "Submit"
- Select the method the label will be paid for by selecting a "Label Type"
Figure 1.5 - A label type must be selected to generate a return label
Step 5: Select the "Print" button at the bottom of the page
- The label that prints will have the addresses switched
Do you have a question? The ShipCaddie Support Team is here to help. Please reach out to help@shipcaddie.com if you have questions.