ShipCaddie Helpdesk

FAQ 1

• Collect vs COD

Getting Started 2

• Getting Started: How to Begin Shipping within ShipCaddie
• How to Create a User in ShipCaddie

Error Codes 2

• Tax ID is required for international High Value Shipments (HVS)
• USPS Shipping to New Zealand

International Shipping 2

• What is DDU and what is DDP?
• UPS Electronic Invoicing

Shipping Insurance 5

• InsureShield™ Terms and Conditions
• Shipping Insurance by InsureShield™
• Setting Up Your Insurance Options
• Purchasing Insurance for a Single Shipment
• Filing an Insurance Claim through InsureShield™

Troubleshooting 1

• How to Clear Local Storage

Shipping 4

• How do I add customs information for an international shipment?
• Serial Number FAQ
• How to Configure a TMS Shopify Integration
• How Do I Get The Commercial Invoice & Certificate of Origin For My Shipment?